Frequently Asked Questions

If the weather is inclement at the time of the charter at the point of departure such that the captain judges it unsafe to go out to sea, the company will offer guests a reschedule of their charter without charge, subject to availability, provided the following conditions are met: • Captain has the final say whether or not it is unsafe to go out to sea. • No reliance on the weather forecast, only actual weather conditions observed; • Weather conditions are to be taken at the time of charter and at the point of departure, and not before, or at any other location; • All guests must be present at the point of departure, i.e., at the marina, at the time of the charter; If the weather turns inclement during the charter, after the boat has left the marina, the Captain shall exercise his discretion and may head back to port if the weather conditions are inclement enough to pose a risk to the safety of the guests. • Singapore is located in the tropics, so occasional rain showers can be frequent, although heavy showers are typically short-lived. • Passengers on-board the charter can still remain outside under the fly bridge cover on the top deck, or retreat to the air-conditioned saloon and cabins, which will still provide you sea views & breeze. • Please be advised that once the yacht has departed the Marina, the charter is considered to have been fulfilled, and no cancellations or refunds are provided.

• If the company is prevented from conducting the charter due to factors beyond its control, such as changing government regulations or Covid-19 restrictions, a rescheduling of the affected charters will be offered to the client without charge, subject to availability, and to the resumption of such conditions necessary to conduct the charter. • If the guests wish to reschedule charters for their own reasons, and not due to any inability on the part of the company to perform the charter or due to changing government regulations or Covid-19 restrictions, the guests will be following our usual reschedule and cancellation policy below.

• If the request is 30 days before the charter date, the rescheduling is provided free of charge. If the request is 14 days before the charter date, the rescheduling is allowed with an administrative fee of S$250. • If it is less than 14 days prior to the charter date, rescheduling will incur a 50% charge of the charter fee. • Validity for the reschedule booking must take place within 3 months from the first original booking date. • Rescheduling due to bad weather is provided free of charge. Please see our Inclement Weather Policy for more information.

• If the cancellation request is made 60 days prior to the charter date, you will receive a full refund. Cancellation made more than 30 days prior to the departure will receive a full refund less an administration fee of S$500. • For cancellations made less than 30 days prior to departure, no refund of the deposit will be made, or 50% of the fees will be refunded if full payment has been paid, whichever is applicable. For cancellations made less than 14 days prior to departure, the full amount will be forfeited.

• All bookings are subjected to confirmation by the company, whereupon an invoice shall be issued. Bookings are only confirmed upon full receipt of payment and acknowledgement by the company. • You will receive a confirmation email and voyage pass. In the voyage pass, the contact details of your captain will be written. If you would like to customise your sailing routes, you may speak to the captain before the charter to coordinate your itinerary. • In doubt, please do not hesitate to contact us at hello@yacht-luxe.com or WhatsApp at +65 9173-8177.

• Unfortunately, we require full payment for confirmation.

• We accept the following payment modes: 1. PayNow or Paylah! 2. Credit Card 3. PayPal 4. Internet Bank Transfer • Kindly note that online credit card payments and PayPal have admin charges. The admin charges go to the bank and payment company; Yacht Luxe does not profit from the admin charges. • For 0% processing admin fees, please opt to pay through PayNow, Paylah! or Internet Bank Transfer.

• No. Yacht Luxe prides itself on providing the most transparent cost to you. The full cost will be reflected on your yacht booking invoice emailed to you.

• Yes, you can book an overnight charter. Pricing from overnight charter starts from S$2,000 per night onwards. If you would like to book an overnight charter, please contact us directly.

• As soon as you’ve completed your booking, you can get in touch with the captain. Our captains are highly qualified and knowledgeable in their yachting field. If you would like to customise your sailing routes or decorate the yacht, you may speak to the captain before the charter to coordinate.

• Yes. Every individual, no matter the age, is considered a passenger.

• Some of the yachts allow dogs onboard. However, some yachts do not allow any pets onboard. Every yacht listing will indicate whether it is pet friendly or if no pets are allowed onboard. • If you would like to bring your dog on a yacht, you can select the add-on option to bring a pet. Please note that the additional charges are required to reimburse the crew for the post-cleaning cost of the pet’s fur on the yacht.

• As soon as you’ve completed your booking, you will receive a voyage pass along with the contact details of your captain. • If you would like to customise your sailing routes, you may speak to the yacht captain before the charter to coordinate the itinerary. As long as the time and regulations permit, our yacht captain and crew will gladly take you on your yacht adventure.

• Food and drinks are not included in our charter rates. However, you may check out our BBQ menu or Fullerton menu available as an add-on option. You can save the hassle and order food and drinks from us. • When you are onboard, sit back and relax as our crew will be ready to serve the food and drinks at your desired time. Utensils and cutlery will be provided for you. • If you would like to prepare your own food or bring a private chef on board, most of the yachts have a 168-can ice-cooler, refrigerator, stove and microwave. Please refer to the yacht’s amenities for more information about the yacht.

• Of course not. You may bring your own foods, drinks and alcoholic drinks at no additional cost. • Kindly remember to bring along your utensils and cutlery for your own food.

• Of course not. You may bring your alcohol at no additional cost. • Kindly remember to bring your own plastic wine glasses.

• If you’re ordering food and drinks from us, we have disposable utensils, plates and cups that are available onboard. Our yachts have plastic wine glasses, so you can keep your fragile glasses at home. • If you’re bringing your own food and drinks, there will be no additional charge. However, we will not be providing the utensils, plates and wine glasses. Kindly remember to bring your set of plates, utensils and plastic wine glasses. Before boarding the yacht, the items can be purchased at the cold storage near the yacht club.

• If you’re ordering food and drinks from us, we will provide 18kg of ice in our ice cooler for chilling drinks, so you don't have to lug packs of ice over! • If you’re bringing your own food and drinks, you can purchase a bag of ice at the cold storage near the yacht club before boarding the yacht.

• Enjoy the time with your treasured ones; our yacht crew will grill the food for you. Sit back and relax on the yacht, and our crew will grill and bring the BBQ food to you. • The BBQ services/rental is a nominal fee for the crew to set up the pit, cook and serve the food, as well as clean up the pit.

• As our BBQ grill is a large one and for safety reasons, only our chef can do the grilling.

• Yes, of course. Our yachts have portable Bluetooth speakers. Go ahead and pair your smartphones or iPads.

• Yes, there will be a captain and crew onboard. Our yacht captains are highly qualified and knowledgeable in their yachting field. If you need any help onboard, please do not hesitate to reach out to our friendly yacht captain and crew.

• As soon as you’ve completed your booking, you will receive a voyage pass along with the contact details of your captain. If you would like to decorate the yacht, you may speak to the captain before the charter to coordinate the decorations. • We will accord up to half an hour for decorations; clients will need to book more rental time if they need more time. Notably, do not use strong adhesives that will damage the surface of the yachts/boats.

• Yachting is a fun, and laid-back experience – so formal attire is not recommended in the warm and humid weather. • The key thing is sun protection, so bring a hat and sunglasses for day charters. You might also want to go swimming during the day, so bring your swimming costumes and gear, towels and a change of clothes if necessary.

• Sea Bands or sea sickness tablets – tablets should be taken 30 minutes before the charter. • Swimming gear, swimming & bath towels (Please bring your own for hygiene purposes) • Dry clothing in case of heavy showers • Sunglasses and sunscreen • Camera to capture your memorable outing • Bluetooth from iPod /iPhone /Android – you can plug your favourite tunes into the on-board entertainment system by syncing in with Bluetooth

• Our leisure charters are within the Singapore waters. You will not need to bring your passport. • Passports are required for extended charters outside of Singapore waters, such as Malaysia, Indonesia and Thailand. • In the event that you will be embarking on an overseas yachting adventure, our team at Yacht Luxe will drop you a reminder to bring your passports.

• Yes. Of course.

• No worries! Remember to bring a sea band (elastic wristbands that use acupressure to alleviate nausea) or seasick pills (Blackmores Travel Calm Ginger pills). Both are available at most Watsons/ Guardian outlets. • While onboard, you may try to avoid going indoors (cabins or saloons). Instead, you can stay on deck and soak in the fresh air and breeze. • Once the yacht is safely anchored, you can jump into the sea for a swim. Or you can take a walk along the beach or Southern Islands.

• If you feel that your yacht crew has exceeded your expectations of excellent service for you and all your guests, a gratuity will always be most appreciated. • Our crew work very hard under rain or shine to ensure a safe, smooth and memorable experience for all guests on board, so any token of appreciation will go a long way in affirming our efforts and encouraging us to do even better. Please feel free to pass it to them directly.

• Yes. The gift of an adventure is a priceless present that your loved ones, family and friends will cherish. Please contact our Yacht Luxe team for more information.

1. What are the parking rates at ONE ̊15 Marina? Parking is available at Sentosa Cove Village Carpark beside ONE ̊15 Marina. Visitor rates: $1.20/hour ($0.02/min), 7am – 5pm daily $2.40/entry, 5.01pm – 6.59am daily

Please note that you’re welcome to bring drinks and alcohol at no extra cost. However, for red wine, a $750 deposit is required to cover potential cleaning fees in case of spillage. Rest assured, this deposit will be refunded after an inspection confirms no spillage and the area is clear.